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Sustain Energy Support Services

Reliable Onsite Support, 24/7/365

Our 24/7 Onsite Support ensures uninterrupted functionality of your building energy management system. With nationwide coverage and rapid deployment, our expert engineers are always ready to resolve issues swiftly, including emergency callouts.

Reliable Onsite Support, 24/7/365

Comprehensive support services, delivered from day one

Mobilisation and implementation of a contract is the base for ensuring all our promises are kept and exceeded wherever possible. Here at BMSI we understand that great service starts from day one.

01
OnSite

Site Attendance

At BMSI we pride ourselves on the quality of our onsite engineering team. Our engineers are technically qualified and highly trained to provide high-level BeMS maintenance, support and customer service to our client base.

Within your contract, we will strive to provide continuity of engineers to develop further contract-specific knowledge and build a better relationship with the site. We will ensure our engineers are kept up to date with new releases of technology and innovation plus provide full back of house support with regards to access coordination, administration and schedule planning.

Make informed decisions
02
ReActive Onsite

24/7 Site Attendance for Callouts

Our 24/7/365 call-out cover gives peace of mind for any emergencies that may occur on-site. Each Region has trained engineers available when needed. The call out facility has unlimited use, but each visit will be chargeable at the agreed rates.

Best endeavours or next working day

Full report produced

Recommendations & quotations submitted as required

Escalation to operations manager if needed

Take charge of your building today

Benefits

Skilled engineers with site knowledge

Planned system backup & PPM schedule

Detailed reports issued

Resilience & fall-back strategy

Regular onsite customer meetings

Take charge of your building today

Get in touch with our team today to learn more about how BMSI can help your building on its path to sustainability.

Life at BMSI
Blog

Recent News

5 min read
March 26, 2025

BMSI's BCIA Awards 2025 Finalist Nominations

Our BMSI family has been recognised as finalists in not just one but three categories at the Building Controls Industry Association (BCIA) Awards 2025! This is a significant milestone for our team, and we wanted to take a moment to share our joy and express our heartfelt gratitude.
5 min read
March 12, 2025

Powering Progress at BMSI

We understand that keeping an eye on energy usage and costs is important for all businesses, and we're passionate about providing practical, effective solutions that make a real difference. 
5 min read
March 6, 2025

The BMSI 2025 Sales & Leadership Conference

In February, the BMSI team gathered at The Belfry in Sutton Coldfield for our highly anticipated annual Sales & Leadership Conference. We had a wonderful day filled with inspiring talks, engaging workshops, and an awards evening.