Reliable Onsite Support, 24/7/365
Our 24/7 Onsite Support ensures uninterrupted functionality of your building energy management system. With nationwide coverage and rapid deployment, our expert engineers are always ready to resolve issues swiftly, including emergency callouts.
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Comprehensive support services, delivered from day one
Mobilisation and implementation of a contract is the base for ensuring all our promises are kept and exceeded wherever possible. Here at BMSI we understand that great service starts from day one.
Site Attendance
At BMSI we pride ourselves on the quality of our onsite engineering team. Our engineers are technically qualified and highly trained to provide high-level BeMS maintenance, support and customer service to our client base.
Within your contract, we will strive to provide continuity of engineers to develop further contract-specific knowledge and build a better relationship with the site. We will ensure our engineers are kept up to date with new releases of technology and innovation plus provide full back of house support with regards to access coordination, administration and schedule planning.
24/7 Site Attendance for Callouts
Our 24/7/365 call-out cover gives peace of mind for any emergencies that may occur on-site. Each Region has trained engineers available when needed. The call out facility has unlimited use, but each visit will be chargeable at the agreed rates.
Best endeavours or next working day
Full report produced
Recommendations & quotations submitted as required
Escalation to operations manager if needed
Benefits
Skilled engineers with site knowledge
Planned system backup & PPM schedule
Detailed reports issued
Resilience & fall-back strategy
Regular onsite customer meetings
Take charge of your building today
Get in touch with our team today to learn more about how BMSI can help your building on its path to sustainability.
We combine service excellence with tailored solutions to deliver real value for our clients
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